Delivery Information #
At Vularo, we aim to make your shopping experience smooth and transparent. This guide explains everything you need to know about our delivery options, costs, timeframes, and tracking.
Delivery Costs #
| Shipping Method | Price (AUD) |
|---|---|
| Standard Shipping (Zone 1) | $10.95 |
| Express Shipping (Zone 1) | $21.95 |
| Standard Shipping (Zone 2) | $21.95 |
| Express Shipping (Zone 2) | $31.95 |
| Standard Shipping (Zone 3) | $38.95 |
| Express Shipping (Zone 3) | $49.95 |
| International Standard Shipping | $71.95 |
| International Express Shipping | $100.95 |
Delivery Options #
We offer several shipping methods to suit your needs:
- Standard Shipping – Reliable and cost-effective for most orders.
- Express Shipping – Faster delivery for urgent orders.
- International Shipping – Available for select countries.
Estimated Delivery Times #
- Standard Shipping: 3-7 business days (depending on your location)
- Express Shipping: 1-3 business days
- International Shipping: 7-21 business days
Note: Delivery times may vary due to public holidays, peak seasons, or unforeseen delays.
Order Tracking #
Once your order has been dispatched, you will receive a tracking link via email. You can use this link to monitor the progress of your shipment.
Delivery Restrictions #
Shipping Restrictions
Vularo cannot and will not ship any products to countries that are subject to Australian government sanctions or trade embargoes. Orders placed with shipping addresses in these restricted countries will be canceled, and any associated payments will be refunded where applicable.
United States Deliveries
Deliveries to the United States will now incur higher shipping costs and applicable tariffs (these tariffs will be paid by you). United States shipments will no longer be shipped by Australia Post.
- We currently deliver to most countries.
- Some remote areas may experience longer delivery times.
Missing or Delayed Orders #
If your order hasn’t arrived within the expected timeframe:
- Check the tracking information provided.
- Contact our support team here or via help@vularo.com.
Frequently Asked Questions (FAQs) #
Can I change my delivery address after placing an order?
Yes, you can update your address before your order has been dispatched. Please contact our support team as soon as possible.
What happens if I miss my delivery?
If you are not available to receive your order, the courier may leave a card with instructions or deliver to a local collection point.
Do you deliver on weekends or public holidays?
Weekend delivery is not guaranteed and depends on the courier. Deliveries are not made on public holidays.
Can I pick up my order from a store or warehouse?
Currently, we do not offer in-store or warehouse pickup options.
What should I do if my order arrives damaged?
Please contact our support team immediately with photos of the damaged items so we can assist you with a replacement or refund.
